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Home | About Us | Customer Service Code of Ethics
Customer Service Code of Ethics
- Electra’s Customer Service Team members will conduct themselves in a courteous, professional and respectful way in every interaction.
- Electra’s Customer Service Team will strive to achieve excellence in every interaction with a customer.
- Electra is in the sales business and it is our job to sell the products we represent. Asking a customer for an opportunity to fill a back order or solve a problem brings value and saves our customer money.
- It is human nature to make mistakes. We will be judged not by the fact that we made the mistake, but rather by how fast we fix it.
- Our customers and suppliers will make mistakes. It is our job to offer solutions, not to blame.
- We take full responsibility to satisfy every commitment whether stated or implied.
- We are in the service industry, we do not manufacture products therefore we only have excellent service to sell. We will ask questions to ensure understanding of our customer needs.
- Electra offers 24 / 7 service to all customers. Handling breakdown calls at 3 a.m. is part of the service industry job description. We do it willingly and with enthusiasm.
- Anyone can take an order. We are problem solvers and receive great satisfaction in helping our customers solve their sourcing issues.
- Electra will succeed based on the determination of our individual team members to be a part of a winning team. When one fails we all fail, when one succeeds we all succeed.
- Electra’s Management will strive to create a working relationship, which helps every Team Member become a better version of themselves.
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